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RSC Africa | US Refugee Admissions Program

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Dear USRAP Applicant,

This is RSC Africa's My Case site which will help you look up information about your resettlement case to the United States. Use the login panel to the left to log in and receive an update of your individual case status.

You should have been provided with a password by the RSC Africa caseworker that completed your first interview. If you have forgotten your password or you would like to change your existing password, please click the "REQUEST PASSWORD CHANGE" link to the left and follow instructions.

If you have additional questions about your individual case, RSC Africa, or the United States Refugee Admissions Program, you may write to Case@CWSAfrica.org. RSC Africa will attempt to respond to your question within 14 calendar days.

The USRAP is free of charge. Report any solicitation of funds or suspected fraud to Fraud@CWSAfrica.org
Notice

The U.S. Government and RSC Africa, operated by CWS, are dedicated to ensuring the safety and security of refugee applicants and our staff around the world who support the U.S. Refugee Admissions Program (USRAP). IOM and UNHCR have released a joint statement on the suspension of resettlement activities around the world due to the COVID-19 health crisis. Given current global travel restrictions, all USRAP refugee arrivals are halted until April 30th, 2020. Previously booked April travel have since been cancelled. The RSC or IOM will be in touch with you about next steps for your case. This may take a while so we appreciate your patience.

Anyone still booked to travel on/after May still risks having their travel cancelled closer to that date as we monitor the situation. Therefore, we advise you to not make any final plans for travel until your flight and any related travel to the point of departure have been confirmed by the RSC or IOM close to your departure date. Please avoid taking irreversible actions such as selling your furniture, obtaining government exit documents (if applicable), and vacating your home in order to prevent difficulties for you and your family if you are unable to travel on your scheduled flight. We also advise you to follow all health and safety recommendations issued by the local authorities and IOM. For the latest information regarding COVID-19 and how to best protect yourself and your family, please visit the Centers for Disease Control and Prevention’s (CDC) website: https://www.cdc.gov/coronavirus/2019-ncov/index.html.

The RSC is continuing to operate at reduced levels, and has temporarily postponed any in-person processing and appointments (if applicable) for the safety of staff and refugee clients. Please check our website at mycase.rscafrica.org for general updates on USRAP processing and RSC operations. As updates for your specific case become available, we will inform you. In the meantime, please feel free to contact us if you have updates or questions about your case. As the volume of inquiries may be high, there may be delays and we kindly ask for your patience in addressing non-urgent matters.

It is also important for you to remember that the USRAP remains free of charge and applicants should not engage with anyone who is asking you to pay or provide services for information or a change in status on your case. Please report any instances of fraud or abuse to the RSC’s confidential email box at fraud@CWSAfrica.org

Thank you for your understanding. ....................................................................................................................................................

RSC Contact Information:

Email: case@CWSAfrica.org

Address: P.O. Box 14176-00800, Nairobi, Kenya

RSC Africa is operated by CWS as part of a cooperative agreement with the United States Department of State. This website was funded by the United States Department of State under the authority of the Migration and Assistance Act of 1962, as amended. The opinions, findings, and conclusions stated herein are those of the author and do not necessarily reflect those of the United States Department of State.